Security & Compliance
Every layer of our telehealth platform — from how data is stored to how it is transmitted during video visits — is built to protect your clients and your nurse practitioner practice.
HIPAA Compliance
Most software adds compliance features after the fact. SeedHealth was designed for HIPAA compliance before a single line of code was written. Every architectural decision — how data is stored, who can access it, and how it flows through the system — reflects that commitment.
PHI is protected at every layer. Role-based permissions control who can view, modify, or export client data. Access is logged and reviewable. Minimum necessary access is enforced by default.
Administrative, physical, and technical safeguards are implemented throughout. Encryption in transit and at rest, access controls, session management, and incident response procedures are all in place.
A fully executed BAA is provided to every practice using SeedHealth. All third-party services that process PHI also operate under executed BAAs, including our AI and cloud infrastructure providers.
All protected health information is encrypted before it is written to disk. Data in transit uses modern TLS. Encryption keys are managed by dedicated key management infrastructure — not hardcoded in configuration files.
Field-level PHI encryption at rest
Individual PHI fields are encrypted separately — a database breach does not expose readable health data.
TLS 1.3 in transit
All data moving between client, server, and third-party services uses current TLS standards.
Managed encryption keys
Encryption keys are stored and rotated in dedicated key management infrastructure — separate from application code and databases.
Encrypted backups
Automated backups are encrypted with the same key management pipeline. Backups are tested regularly.
Data Protection Status
ProtectedOnly the right people can access the right data, at the right time. SeedHealth enforces access controls at multiple levels — from the application layer down to the database itself.
Admins, providers, and staff have different levels of access. Permissions are enforced on every API endpoint and UI element — not just navigation.
MFA is required for all provider accounts. Time-based one-time passwords add a second layer of verification beyond username and password.
Short-lived session tokens with automatic rotation. Idle session timeout with configurable thresholds. Explicit logout revokes all active tokens.
Multi-tenancy is enforced at the database layer — not just in application code. Each organization is isolated from all others even within a shared database environment.
SeedHealth runs on enterprise cloud infrastructure with multiple availability zones, automated failover, and continuous health monitoring. Your data is always available and always protected.
99.9% uptime SLA
Multi-zone redundancy with automated failover keeps the platform available even during infrastructure events.
Automated backups with point-in-time recovery
Daily automated backups plus continuous transaction log archiving. Restore to any point within the retention window.
Secrets management
All credentials and API keys are stored in dedicated secrets management infrastructure — never in code or environment files.
Isolated staging and production environments
Staging uses seeded demo data only. No PHI ever moves between environments. Strict environment isolation at every layer.
99.9%
Uptime SLA
Daily
Automated Backups
E2E
Encrypted PHI
Multi
Zone Redundancy
Your clients trust you with their most sensitive information. SeedHealth treats that data with the same care — PHI is never logged, never sent to analytics platforms, and never used for any purpose other than delivering care.
Application logs contain only reference IDs — never names, dates of birth, diagnoses, or any other PHI. An error in a log file cannot expose client data.
Before any AI processing occurs, content is passed through a Safe Harbor de-identification pipeline that strips PHI. AI providers never receive identifiable patient information.
Client data belongs to your practice. We do not sell data, share it with advertisers, or use it to train models. You can export your data at any time.
Audit Log
Immutable audit trail · Tamper-proof
LiveEvery read, write, authentication event, and API call is captured in an immutable audit log with the actor identity, timestamp, source IP, and resource ID. You always know who accessed what, and when.
PHI access logging
Every time a client record, clinical note, or prescription is viewed or modified, the event is logged with full actor context.
Authentication event tracking
Logins, logouts, MFA events, failed attempts, and token refreshes are all captured and timestamped.
API call logging
Third-party API access via API keys is logged with the key identifier, organization, and action performed.
Tamper-proof records
Audit logs are written append-only and cannot be deleted or modified by any application user, including administrators.
Certifications & Standards
SeedHealth meets or exceeds the regulatory and security standards required for clinical software in the United States.
Full HIPAA compliance covering Privacy Rule, Security Rule, and Breach Notification Rule. BAA provided to every customer.
Security controls align with SOC 2 Type II criteria. Formal audit in progress. Security, availability, and confidentiality trust principles addressed.
Third-party penetration testing conducted regularly to identify and remediate security vulnerabilities before they can be exploited.
AI processing runs through enterprise cloud infrastructure covered under a BAA. No PHI is sent to AI providers without contractual HIPAA coverage.
Documented incident response procedures for security events. Breach notification policies comply with HIPAA Breach Notification Rule timelines.
Static security analysis runs on every code change. Dependencies are monitored for known vulnerabilities and updated proactively.
Start Secure
Your clients trust you with their health. Trust SeedHealth to protect that information with the same rigor you bring to their care. Start your free trial today.
No credit card required · HIPAA-compliant from setup · BAA provided